Privacy policy

Effective Date: 1 November 2025

It’s A Love Story Book Shop
ABN 16 395 819 951
hello@itsalovestorybookshop.com.au

1. Overview

At It’s A Love Story Book Shop, your privacy means as much to us as the stories we share. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand. By using our site, you agree to the practices outlined below.

2. Information We Collect

We collect personal information that helps us provide you with a smooth shopping and reading experience. This may include:

  • Contact details: name, email address, billing and shipping address, phone number.
  • Payment information: processed securely through Shopify and its payment gateways (we never store your full card details).
  • Order history: items purchased, order value, and fulfilment details.
  • Account information: if you create an account, we store your login email and preferences.
  • Communication data: when you contact us via email or subscribe to our newsletter.
  • Cookies and usage data: to improve site performance, remember your preferences, and personalise your browsing experience.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, returns, and account activity.
  • Send you newsletters, promotions, or event updates (only if you opt in).
  • Improve our website and customer experience.
  • Comply with legal obligations, including tax and record-keeping requirements.

We never sell or rent your information to third parties.

4. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides us with the online e-commerce platform to sell our products and services. Your data is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on a secure server behind a firewall.

We also use third-party apps and tools (such as email marketing, analytics, or loyalty programmes) that may collect limited data necessary to operate their service. Each third party has its own privacy policy governing how they handle your information.

5. Cookies

Cookies are small files stored on your device to help the site function properly and provide you with a more personalised experience. We use cookies to:

  • Keep items in your shopping cart.
  • Remember your preferences.
  • Analyse site traffic and performance.

You can disable cookies in your browser settings at any time, though some site features may not function as intended.

6. Marketing & Communications

If you subscribe to our newsletter or join our rewards programme, we may send you updates about new collections, author events, and special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly at hello@itsalovestorybookshop.com.au.

7. Data Security

We use industry-standard measures to protect your information, including encrypted connections (SSL), secure servers, and password protection. While no online system can be guaranteed 100% secure, we take every reasonable step to safeguard your personal data.

8. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Request access to the personal data we hold about you.
  • Ask for corrections to inaccurate or incomplete information.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal information, where legally possible.

To exercise these rights, please email hello@itsalovestorybookshop.com.au.

9. Retention

We retain your personal information only as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, or enforce agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.” We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have questions, concerns, or requests related to your personal data, please contact us at:

It’s A Love Story Book Shop
hello@itsalovestorybookshop.com.au
Sydney, NSW, Australia